In line with Government Guidelines, we are letting you know what to expect when you arrive at The Chestnuts and during your stay.
This information is gathered from Government guidelines, UK Hospitality, Visit Isle of Wight and the B&B Association and is by no means meant as a negative or to spread fear - most points are common sense but we do need to draw your attention to them. We regularly receive updates from these industry bodies who are continually sharing hygiene recommendations and best practice guidelines. We have been certified as being compliant with government guidelines with the "We're Good to Go" kite mark awarded by Visit England.
Deposits and charges for ferry crossings are taken at the time of booking remotely by us. Should you wish to minimise contact you can choose to pay in full at the time of booking or pre-arrival, if so please let us know. We are more than happy to accept payment on arrival using cash or card.
Our high level of cleanliness will continue, with additional and frequent cleaning to ensure all areas are kept as clean as possible to ensure the lowest risk of contamination to you. Hand sanitiser will be available in all public areas and we do ask that you use it as often as possible, when entering the building and the dining room. The wellbeing of our guests will remain our highest priority.
When you arrive, you will be asked to complete a registration card for each member of the party.
We have to keep contact information for 21 days and this information is kept in line with GDPR regulations. This also means that you agree to adhere to the social distancing signage and recommendations you will see around the building, along with the government Track & Trace system. We ask that you do not congregate in the halls or stairs as this could restrict other guests from accessing their rooms or the communal areas. The 1+ metre social distancing rule should be followed where possible.
Attraction leaflets will still be available in the hallway and upstairs - but please only touch what you want to take.
At breakfast, you will be allocated a table and we ask that you do not move any chairs or sit elsewhere. We reserve the right to change our breakfast times and possibly introduce 2 sittings depending on how many guests we have to accommodate. Information on timings will be given when you arrive. Sadly, we do not offer a breakfast buffet any more All service will be directly from the kitchen and may take a little longer so please bear with us. We will also offer a takeaway breakfast if you would prefer not to eat in the dining room (please do not eat it in your room).
All bedrooms will be given the usual high attention when cleaning along with Covid19 measures set out by the guidelines we will be following. This includes hospitality tray and toiletries which will be sanitised before you arrive. We will be doing minimal daily servicing of your room, this would include replenishing the hospitality tray, emptying the bin and cleaning the bathroom. We will not be touching your possessions. We have also removed the cushions and throws. TV remotes have been placed in sealed bags (still perfectly useable!).
Hairdryers, electric heaters and blankets are available on request. If you would prefer your room not to be serviced please let us know.
These measures will help to ensure that we spend as minimal time as possible in your room so you can be reassured that minimal cross contamination may occur.
During your stay, if you become unwell and experience any Covid19 symptoms, please inform us straight away. We have guidelines from the Government that give clear instructions on what you should do and these are updated regularly. Currently the advice is that you will be expected to book a test on the Island by ringing 119, self-isolate in your room until you receive the results and leave for home at the earlier opportunity if your results are positive. We will work with you with regard to food and other supplies until you receive the test results and the ferry companies assure us, they will do everything they can to assist you in getting back home.
We both look forward to welcoming you to The Chestnuts and making your stay as relaxed as possible so that you enjoy your time on the Island.
Hayley & Nick - The Chestnuts
The Chestnuts, 4 Hope Road, Shanklin, Isle of Wight, PO37 6EA ~ Location Map
Tel: 01983 862162 ~ Email: firstname.lastname@example.org ~ Site Designed by Wight Computers Ltd