Accessibility Statement

 Level Access

  • The main entrance has 1 step. There is no lift and no ramp.
  • There is level access from the main entrance to:
    • Dining Table
    • Lounge & Bar area
    • Lounge & Bar area

 Access with steps

  • There are steps from the main entrance to:
    • Garden area

 Bedrooms

  • We have non-allergic bedding.

 Level access bedrooms

  • From the main entrance to the bedroom, there is level access.

 Hearing

  • The (bedroom) TVs have subtitles.

 General

  • Staff are available 24 hours a day.
  • We have emergency evacuation procedures for disabled visitors.

Getting here

The Chestnuts
4 Hope Road
Shanklin
PO37 6EA

 

 Travel by public transport

  • You can get to The Chestnuts by bus and train.
  • 320ft to the nearest bus stop – Bus 22 serves this bus stop. The bus stop is 0.1 miles / 0.2 km from The Chestnuts.
  • The nearest train station is Shanklin. The train station is 0.3 miles / 0.5 km from The Chestnuts.

 Travel by taxi

  • You can get a taxi with Akar Taxis by calling 01983 401233. The taxi company has a wheelchair accessible vehicle.
  • You can get a taxi with Door2Door Taxis & Minicabs by calling 01983 404554. The taxi company has a wheelchair accessible vehicle.

 Parking

  • We have a car park. The parking is less than 50 metres from the main entrance. Parking is free.
  • There is a drop-off point at the main entrance. The drop-off point has a dropped kerb.
  • From the car park to the entrance, there is level access. There is a permanent ramp.
  • The path is sloped.
  • The route is 1000mm wide, or more.

Arrival

 Path to main entrance

  • From the street to the main entrance, there is level access.
  • There is a permanent ramp.
  • The path is 1000mm wide, or more.
  • The path is sloped.

 Main entrance

  • The door is 8100mm wide.
  • The main entrance has 1 steps.
  • The main door is side hung and manual.

Getting around inside

 Bedrooms

  • All bedrooms have windows.
  • Bedrooms have ceiling lights and bedside lamps.
  • Lights are LED and energy saving. TVs have subtitles.
  • All bedrooms are non-smoking.
  • We have non-allergic bedding.
  • All bedrooms have fitted carpets.
  • From the main entrance to this area, there is level access.

 Lounge

Lounge & Bar area

  • From the main entrance to the lounge, there is level access.

 Bar

Lounge & Bar area

  • From the main entrance to the bar, there is level access.

 Place to eat and drink

Dining Room

  • From the main entrance to the dining area, there is level access. To get to a table, there are no steps.
  • If you need table service, staff can help you.
  • The route through the dining area is 800mm wide, or more.
  • There is background music.
  • We cater for vegetarian, gluten free (celiacs) and lactose free (dairy free) specific diets.

Getting around outside

 Garden area

  • From the main entrance to the gardens, there are 5 steps. There is no lift and no ramp.
  • The route is sloped.

Customer care support

Accessibility equipment

  • Coastal cliff path – approx 80 meters away
  • You can hire mobility equipment from Coastal Mobility by calling 01983866431.

Emergency evacuation procedures

  • We have emergency evacuation procedures for disabled visitors.

Customer care support

  • Staff are available 24 hours a day.